FAQ

I lost my login information.

In order to recover your login information, you must communicate with our support center at this address: Customer Support

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I'm not able to login with the supplied information.

When you login, it is important to respect the letters' capitalization in the username or password. It is also important not to use the "Copy/paste" function to enter the information since it often may put a space at the end and you will then be unable to login.
If you are still having problems logging in by following these steps send our support team a ticket here Customer Support we will help you resolve the issue

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In the members' area, I don't see the video player or any of the streamed videos.

For some reasons, some version of the Flash player aren't detected correctly on our systems, you can update your version of Flash to the last version here:
http://www.adobe.com/go/getflashplayer

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Some of the downloaded videos have no sound.

All videos have sound. Depending on your computer's configuration, some video readers may have problems with the sound on some video. In order to avoid this problem, we suggest that you try to play the videos with other readers such as:

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Downloading is slow.

Because of heavy traffic on the website, it is possible that, at some hours of the day, downloads may be slower. We balance speeds equally so that all members can enjoy a fair download speed.

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I've sent a support request but I have still received no answer.

We answer all such requests within a 24 to 48 hour normal delay.
* Considering the nature of the business, we suggest that you check your junk e-mail box because our answers are sometimes classified as such.

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The download button launches the video.

It can happen, depending on your browser, that the download button directly launches the video stream. In such a case, in order to actually download the video on your computer, you must right-click on the download button and select "save Link as..."

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I want to cancel my membership.

If you want to cancel your membership, there is nothing simpler: just go to the following address and follow instructions. Cancelling my membership

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